Side Street Pour House and Grill in North Carolina went viral on social media with the story of a customer who went above and beyond to ensure his server, Hope, received the tip he intended.
The letter, written by Ted, details that he had come in the final days of 2023 to dine at the restaurant with his wife, and that days later he realized an error had been made.
When he was taking a look at his bank statement, he noticed the total charged to his Visa card from Side Street was lower than it should have been. Going through his receipts, he found that instead of the customer copy, he had taken the signed merchant’s copy.
A merchant copy is a copy of the receipt that includes an area to write down a tip amount and sign off on it. Without it, the restaurant had no way of knowing whether Ted intended to leave a tip to Hope or not.
“We are loving this letter so much — it’s a beautiful example of how to do the right thing!!” the restaurant wrote on Facebook after Ted mailed a crisp $20 bill to ensure his reputation and Hope’s earnings sheet were corrected.
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“That was no way for either of us to end 2023. Here’s to a fresh start,” Ted wrote in his letter.
“Perfect example of an absolute class act,” one commenter wrote on Facebook, where the post was shared 6,000 times amid 140,000 interactions. “I wish the world was full of this. We’d all be so much better off. 💝 Thank you, Ted.”
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